Responsible gambling

Gambling should be a safe, enjoyable form of entertainment. If you ever feel your play is becoming stressful, costly, or harder to control, there are practical steps you can take right away. This page explains the tools we offer, the signs to watch for, and the support options available to help you stay in control.

Our responsible gambling commitment

We are committed to helping all players make informed choices and to reducing the risk of gambling-related harm. That means offering clear tools you can use yourself, straightforward account controls, and a supportive process if you ask for help. Our approach is non-judgmental and centred on your wellbeing.

Age verification and account checks

To keep play safe for everyone, we require accurate personal details and government-issued ID. Age and identity checks are mandatory and help protect minors and prevent fraud. Expect verification to be processed within 24–48 hours once you upload documents.

Important points:

Minimum age requirement: 18 years or the legal gambling age in your jurisdiction.
KYC (Know Your Customer) checks are required before full account activation and before withdrawals are processed.
Providing false information may result in account suspension or closure.

Tools to control your play

We provide several tools you can activate yourself to manage time and money spent on gambling. Use one or many—small changes can make a big difference.

Deposit limits: set daily, weekly and monthly caps. Typical ranges available include daily £10–£1,000, weekly £20–£5,000, and monthly £100–£10,000.
Loss limits: optional caps to limit how much you can lose in a given period.
Session limits and reality checks: set maximum session durations (for example, from 15 minutes up to 24 hours) and receive periodic reminders of time played and money spent.
Budget tools: built-in calculators to help plan how much you can afford to stake.
Time-outs and cool-off periods: short breaks from play, typically from 24 hours up to 365 days, with a mandatory 24-hour waiting period before reactivation after a time-out.

How to set deposit, loss, session and time limits

You can set limits directly in your account settings under the Responsible Gambling or Limits sections. We recommend:

Decide a monthly entertainment budget and set deposit limits accordingly.
Set session limits and enable reality checks if you often lose track of time.
Start with conservative limits and reduce them if you feel your play is slipping.
Remember: you can always lower limits immediately; increases will normally require a waiting period.

Self-exclusion, time-outs and account closure

If you need a longer break, self-exclusion may be appropriate. Options typically include temporary self-exclusion (for example, 7 days to 6 months) or permanent exclusion. Time-outs can be used to pause play for shorter periods.

Key considerations:

Temporary self-exclusion: choose a length that gives you space to reflect—common choices range from 7 days to 6 months.
Permanent self-exclusion: this will close your account and prevent you from registering again unless you actively seek to reverse it through formal processes (reopening is not automatic in many cases).
Account closure and other restrictions: accounts closed for safety or policy reasons may be subject to minimum re-opening periods (for example, six months) and will require verification before any return to play.

Recognising the warning signs of problem gambling

Awareness is the first step. These behaviours can indicate that gambling is becoming harmful:

Spending more time or money than you intended.
Chasing losses or betting larger amounts to try to win back money.
Neglecting work, family, or social obligations because of gambling.
Borrowing money or selling possessions to finance gambling.
Feeling anxious, restless, or irritable when not gambling.
Hiding gambling activity from friends or family.

Practical steps if gambling feels like a problem

If you recognise any warning signs, consider taking one or more of these immediate steps:

Set strict deposit and loss limits, or apply a time-out from your account.
Self-exclude for a period that gives you real distance from gambling.
Remove saved payment methods from your account and consider asking your bank about gambling blocks on your cards.
Talk to someone you trust about what’s happening—sharing concerns reduces isolation.
Use third-party blocking tools or software to restrict access to gambling sites on your devices.
Delay major financial decisions and seek independent financial advice if gambling has affected your finances.

If gambling feels like a problem: where to get help

Seeking help is a strong and positive step. You are not alone and confidential support is available. Consider contacting professional organisations or helplines in your area. Examples of organisations that offer confidential support include GamCare, the National Problem Gambling Clinic, Gamblers Anonymous, SOS Joueurs, and international problem gambling councils and charities. Professional advisers can help with emotional, financial and practical support plans.

Customer support and complaint handling

If you need assistance with limits, self-exclusion, or account questions, contact customer support. Support is available through live chat, email and phone. Our team aims to respond promptly and respectfully to all requests. If you raise a complaint about the handling of your account, we will follow a structured complaints process and provide clear information about next steps and expected timelines.

When contacting support, it helps to have:

Your account details and any relevant screenshots or documents.
A clear summary of the issue and the outcome you would like.

Protecting young people and others

Keeping gambling out of reach of children and vulnerable people is essential. We enforce age checks, require identity verification, and encourage practical safeguards at home.

Install parental controls and device-level web filters.
Remove saved payment methods and use family-shared banking tools to control spending.
Talk with family members about how to recognise and respond to harmful gambling behaviour.

Remember: taking control of your play is a sign of strength, not failure. Small adjustments—setting a realistic budget, using session limits, taking a break, or reaching out for support—can change your experience for the better. If you would like help setting limits or discussing self-exclusion, contact customer support and we will work with you respectfully and promptly.